To meet and exceed the expectations of its 50,000 health care customers, Medical Mart has developed one of the most streamlined medical product distribution systems in the Canadian health care industry. Our fully integrated supply chain technology, supported by experienced Customer Service and Account Management teams, enable Medical Mart to efficiently purchase, manage, transport, distribute and account for over 500,000 orders annually from the health care community. For the health care practitioner, this means receiving the right product, in the right place, at the right time – every time!
Many health care providers are overwhelmed by the time and cost of dealing with multiple suppliers and manufacturers. Confronted by budgetary, delivery and storage challenges, providers face lost opportunities at the point of care. As an innovative distributor providing unparalleled service to the health care industry for over 30 years, Medical Mart specializes in turning these lost opportunities into a competitive advantage for the practitioner.
Here are a few of the key benefits we bring to our customers:
- Over 100,000 health care products available
- Customized ordering by “each”, box, case and skid
- Best Value: Competitive pricing, quality products and reliable service
- One-stop shopping
- Freight pre-paid on orders $100.00 or greater
- Next Day Service
- Net 30 Days
The Value of Distribution
Improve your cost management and spend more time at the point of care
A high-volume national distributor, Medical Mart integrates best practices across the supply chain to take costs out of the distribution system and pass the savings along to the health care provider. Both our regional presence and network partnerships enable Medical Mart to provide flexible, customized solutions to accommodate customer needs beyond normal product demand.
We bring maximum value and convenience to our customers through:
- Reduced ordering costs – No more ordering from multiple suppliers. Medical Mart simplifies the ordering process with efficient transaction handling: One order. One shipment. One invoice. One payment. 100% customer satisfaction.
- Convenient, cost-effective eCommerce – Our Electronic Data Interchange (EDI) and Online Order Management Portal result in simplified product ordering, fewer order entry errors, reduced costs and increased convenience for health care providers.
- Best-in-class service – Our objective for every customer interaction is service excellence. Our professionally trained, experienced Customer Service and Account Management teams bring reliability, knowledge and leverage to the Medical Mart supply chain. We offer customers product and service specialists, trained to bring you the expertise and insight you need to make proactive purchasing decisions.
- Reduced product and shipping costs – Medical Mart’s high volume, coast-to-coast distribution network, means you get the highest quality brand name products delivered to your facility, for a reduced cost.
- Reduced inventory and storage expenses – Medical Mart is a leader at managing medical materials in storage; we enable providers to have the individual supplies needed, without losing any items to expiration in storage. Reduced product handling results in greater savings for the health care provider.
- Increased flexibility – The Medical Mart supply chain is elastic enough to accommodate fluctuations in the volume of your orders. So whether you need 1 unit or 5,000 units, Medical Mart is ready to deliver. Our systems and specialists also help predict the volumes you will need, and when you will need them.
By reducing or eliminating many of the costs traditionally associated with buying from multiple suppliers or manufacturers, Medical Mart is able to help providers dedicate greater time and focus at the point of care. Our customers tell us these savings result in better patient-caregiver relationships, improved patient safety, and better clinical outcomes. Contact us today to find out how Medical Mart can help reduce your supply costs and enable greater focus on patient care.
Receive quality, selection and savings with Medical Mart and NDC
National Distribution & Contracting, Inc. (NDC) is the largest organization of independent medical, surgical and dental supply distributors in North America representing over 280 member distributors internationally. NDC’s comprehensive programs allow member distributors, such as Medical Mart, the opportunity to maximize their efficiencies while realizing better customer satisfaction. Our membership with NDC enables Medical Mart to offer our customers greater product selection at world-class pricing levels.
Through our network partnership with NDC – an organization with over $6 billion in purchasing power – Medical Mart is able to offer Canadian health care providers a competitive edge. Where other distributors offer only a limited quantity of regional product brands, Medical Mart can leverage our relationship with NDC to bring greater purchasing power to our customers. We bring health care providers the convenience of ordering from an unsurpassed selection of quality brand name products from across the globe.
With over 100,000 products available to our customers, Medical Mart brings you the highest quality brand name products, from industry leaders such as:
Bringing added value to providers with quality private-label Medical Mart products
As a leading medical products distributor for over 30 years, Medical Mart has collaborated with Canadian providers to improve the delivery of care across the health care continuum. Since opening our business in 1978, the Medical Mart team has made it our mission to embrace an entrepreneurial spirit through the consistent improvement of our people, processes and technology. We have remained steadfast in this commitment for the purpose of building long-standing business relationships with health care providers, and maintaining a competitive advantage in the marketplace. Our results speak for themselves:
- A dedicated team of 180 people with an average tenure of over 10 years
- Over 50,000 satisfied customers
- Over 500,000 orders annually
- $180 million in annual sales
- Product inventory of $15 million
Our leadership, experience and continued business success have taught us to continue following our entrepreneurial path by improving the products we sell every day. To this end, Medical Mart delivers added value to providers through our private label product lines: Alliance and Aloe Care. The Alliance and Aloe Care brands offer high quality and greater value to the health care provider.
The Alliance brand offers providers a wide selection of multi- and single-use products such as bandages, facemasks, vinyl gloves, gauze, facial tissues, denture cups and more. Our Aloe Care line offers advanced formulated hand sanitizer and wash cream. Both product lines bring value to cost-conscious health care providers looking to maximize efficiency and enhance patient care. Contact us today to learn more about our quality Alliance and Aloe Care products.
Medical Mart Supply Chain Mission Statement
Medical Mart will embrace the business requirements of its customers through a fully integrated supply chain. Our supply chain management processes and strategy will provide innovative, flexible, service-oriented solutions to the health care market.
Medical Mart will plan, implement, and control the efficient, cost-effective flow and storage of health care products, supplies, services and related information from point of origin to point of consumption, with the objective of meeting the requirements of health care providers.
The stringent Medical Mart supply chain will be designed to protect the quality, safety and integrity of all products and materials handled by Medical Mart, at all times. We will always strive to protect the wellbeing of health care providers, their patients, and the community in general.
Medical Mart will develop mutual long-term business relationships through the effective and efficient flow of materials, products, and services to the health care market. We will do this to gain competitive market advantage and to promote the advancement and betterment of the health care community.
Our effective supply chain solutions will provide Medical Mart with the agility and efficiency to succeed on behalf of our health care customers in an enduring and meaningful fashion.
What value does a distributor bring to the Canadian health care supply chain?
For Canadian health care providers, there are several benefits to dealing directly with a distributor:
- Distributors have product in local supply. This leads to expedient delivery, reduced inventory levels and storage requirements for practitioners, and more space dedicated to clinical use;
- Distributors aid in streamlining the supply chain. Consolidation of products and suppliers available through distribution reduces the number of touch points in the distribution channel. This results in fewer purchase orders, deliveries, receipts and invoices. Not to mention, easier accountability;
- Distributors can leverage freight costs because they control their own fleet of delivery vehicles or negotiate rates with carriers based on their total throughput (economies of scale). The savings per unit can then be passed on to customers in terms of lower delivery costs;
- Distributors offer timely and convenient e-Business options such as Electronic Data Interchange (EDI), online ordering, etc.;
- Distributors offer built in contingency and business resumption plans to counter unforeseen disruptions in business (power failure, pandemic, etc.). Having multiple locations enables greater flexibility for order processing, storage and continuation of business processes.
- Distributors provide a quarantine/release process for sterile products that arrive in Canada and must be tested before they are sold;
- Distributors provide Regulatory teams to ensure all products are appropriately licensed with Health Canada before they are sold to customers;
- Distributors have Customs and Duties teams to expediently move product across the border to Canadian customers.
Medical Mart e-Commerce
Robust e-Commerce solutions designed for today’s Health Care Providers
Medical Mart offers Health Care Providers greater efficiency and cost-effectiveness through its collaborative communications solutions. For more than two decades, Medical Mart customers have enjoyed industry-leading EDI and e-Commerce solutions and the benefits for today’s fast-paced health care environment are tremendous. Providers experience timely purchasing and fulfillment of medical products, while remaining informed and up-to-date on current discounts, product inventories and new product offerings. Communication of product requirements is rapidly addressed by Medical Mart through one of the industry’s most robust and streamlined supply chains.
Setting a Higher Standard for Communications
As an active member of GS1 Canada—part of GS1, the world’s leading supply chain standards organization—Medical Mart has direct impact on the enhancement of communication standards being used across the health care industry. While the Medical Mart IT Team participates in defining the standards being implemented, Executive Vice President Rob West is a member of the GS1 Carenet Board.
GS1 Canada’s primary role is to establish a single method of electronically communicating data between trading partners in the health care industry. This data ranges from the various EDI transactions (described below) to the unique identification of products and regions, to the implementation of a product registry—a single source of product information available to the public. Medical Mart’s participation and involvement with GS1 enables us to provide leading-edge communications solutions to our customers and vendors in health care.
Increasing efficiency through Electronic Data Interchange (EDI)
EDI is the business-to-business exchange of data. It is a method of electronic and automatic communication between the ERP systems of two separate trading partners. EDI provides the parties at both ends of the communication channel the ability to improve efficiency and virtually eliminate the daily processing errors common in a traditionally manual environment.
Medical Mart has been an avid endorser and provider of EDI for over two decades. For twenty years, we have consistently upgraded our ERP systems, improving our ability to handle and produce transactions in 3010, 4010 and 6020 versions. As a member of GS1, we are constantly developing and adding EDI transaction sets to enhance service to our business partners. Here are the transactions currently handled through Medical Mart EDI:
- 832 Price / Sales Catalog
- 850 Purchase Order
- 855 Purchase Order Acknowledgement
- 997 Functional Acknowledgement
- 810 Invoice
- 820 Payment
- 856 Advance Ship Notice
These transactions provide added value to our customers, at no extra charge to our quality service of providing medical supplies.
Online Ordering customized to meet the needs of your business
As an alternative for customers that do not have an ERP system capable of handling EDI, Medical Mart can provide customized online ordering portals. These portals are loaded with products and pricing specific to a customer’s negotiated contract(s). This differs drastically from other online ordering modes, where by only a single generic set of items and pricing is made available to customers. These systems are just another one of the services offered by Medical Mart, aimed at building a collaborative environment to foster long-term reliable business relationships.